What type of payments do you accept?
Do your prices include Tax?
Is it safe to buy online and is your site secure?
How do Pre-Orders work?
A product I want is out of stock
I need assistance with my pool question
Are you open? What are your hours?
Are you still open with Covid-19?
I can’t log into my account?
Contact Us & After Sales Support
How do I unsubscribe from your mailing list?
Where can I access your Terms and Conditions?
Where can I access your Shipping Policy?
Making a payment with Afterpay
I've deleted the email that had my invoice in it, what do I do?
Orders & Shipping
Are shipping charges refunded?
Do you ship to PO boxes?
What is "same day dispatch"?
Where is my tracking number?
When will my Order Ship out?
Why haven’t I received my shipping confirmation?
What if I'm not home for delivery?
Do you ship to work addresses?
What happens if my order is return to sender?
Do you have a physical store?
Can I add an item to my order?
How can I check my order history?
How do I make an online order using Afterpay?
My order arrived damaged
How can I open a shipping investigation?
My package is missing! What should I do?
How do I change my delivery address?
Need further assistance?
Can I amend or cancel my order?
How will my order be sent?
Do you ship internationally?
How much does shipping cost?
Why can't I choose free shipping?
Need help with a missing parcel?
How long does delivery take?
Where is my order?
I’m having issues with the Checkout
How to use a Coupon Code
Will I have to pay international taxes & duties?
What is Click & Collect?
Products & Technical
How to install a waterfall?
How do you stick Depth markers to pools?
Do you have an Spa Cleaner?
Do the spa safety clips fit to existing covers?
I cannot get rid of Algae in the pool?
I have 0 chlorine in my salt water pool, what should I do?
I have scale and high calcium levels, what do I do?
What chemicals do I need for a new fresh pool?
What Spa chemicals do I need?
How to remove white calcium scale build up?
What is a Phosphate Remover and Algaecide?
How to fix cloudy pool water?
How to get rid of Algae?
How to fix my brown or black pool?
How do you shock a swimming pool?
How to winterize my pool
How to test pool water
How to remove stains from pools
How to start my pool ready for summer
HOW TO IDENTIFY AND REMOVE POOL STAINS
HOW TO GET RID OF MUSTARD ALGAE
HOW TO GET RID OF BLACKSPOT POOL ALGAE
HOW TO MAINTAIN A POOL - BASIC POOL MAINTENANCE & CHEMISTRY 101
How to change an Astral VX salt cell and leads
The new LM3 Cell is a different shape to my old one?
Does the salt cell clean itself?
How to buy a salt water chlorinator?
What does "self cleaning" salt water chlorinator mean?
How long should I run my chlorinator?
How to clean a chlorinator cell?
How to check if your salt cell is working?
My cleaner gets stuck and doesn't move around or clean the whole pool?
Can I use my suction cleaner hose to manually vacuum my pool using a vac head and telescopic pole?
How to replace a diaphragm?
Pool Cleaner wont sit flat on the pool floor?
My flow control valve sucks air and causes my cleaner to stop?
My Cleaner has no suction?
How do I install a new suction cleaner?
How does a robotic cleaner work?
Do I need a leaf canister for my cleaner?
My robotic cleaner has a error code / fault?
Which robotic canister micron is best for my pool?
What size hose do I need for my cleaner?
How to use a cleaner flow regulator valve?
What diaphragm do I need?
What are the different types of pool cleaners?
Cleaning Equipment & Maintenance
I have a green above ground blow up, Intex pool, what do I do?
How do I know what chemicals to add after testing with strips?
What skimmer box can I used on my fibreglass pool?
Do you stock replacement parts ?
What does a weir door do?
Which skimmer basket do I need?
What vacuum plate do I need?
What is the best brush for a fibreglass pool
How to use a skimmer sock?
How do I use a pool test kit?
What is the difference between the vacuum heads?
What is the difference between a leaf rake and a leaf shovel?
My filter matches two types that are the same size but different price, what is the difference?
Sand is coming into my pool from the filter?
My filter tank lid is leaking
How to find the right replacement filter cartridge
How to Clean your Filter Cartridge
How do sand filters work?
What are pool filter flow rates?
Cartridge or Sand Filter?
How do I change the colour of a pool light?
How to Replace a Pool Light
My pool light is flickering, is this covered by warranty?
Can I use my old pool transformer?
What LED light do I need for my Pool?
How to prime a pool pump?
Our pump sucks air when we have the cleaner connected?
Which energy efficient pool pump should I get?
Do I need a check value before my pump?
What pump maintenance do I need to do?
What are pool pump flow rates?
How loud is a pool pump?
How to install or add glass filter media?
Returns & Warranty
How do I return an item?
What is the returns policy?
Have you received my return?
Can I exchange my order?
How long do I have to return an item?
How much does it cost to return my order?
The Return Centre isnt working?
I’m an international customer, how do I return?
Can I get a refund if I used a discount code?
Are shipping charges refunded?
Lost or Damaged returns
I've received the wrong / faulty item
What is your warranty policy?
My item arrived damaged
Can I return my online order if I used Afterpay?
Do you pay for my return shipping?